1. Definitions

“Company” means Jag Express Ltd, a company registered in England and Wales with company number 04186906 and registered office at 36 Clifton Road, Cambridge, England, CB1 7ED.
“Customer” means the person or entity purchasing Services from the Company.
“Consignment” means any parcel, package, samples, equipment, or goods (including containers and packaging) accepted by the Company for transport.
“Owner” means the entity who holds legal ownership of the Consignment.
“Services” means the logistics, courier, transportation, customs clearance, or related services the Company provides.

2. Status & Applicability

The Company is not a Common Carrier. The Company accepts consignments only on the basis of these Terms and Conditions. No servant or agent of the Company has authority to alter or waive and provision of these Terms unless expressly authorised in writing by a duly authorised director of the Company.

3. Customer Responsibilities & Warranties

3.1 The Customer warrants that they are either the Owner of the Consignment, or authorised by the Owner to contract Services on the Owner’s behalf. The Customer accepts these Terms and Conditions on behalf of all persons having an interest in the Consignment.

3.2 The Customer warrants that the Consignment does not comprise or include any of the following:

• weapons or ammunition;
• documents or letters the Royal Mail has an exclusive right to convey;
• items that it is illegal to possess in the origin country or destination country;
• items prohibited for export from the origin country or import into the destination country.

3.3 The Customer must ensure the Consignment is properly packed and labelled for safe transport, declared accurately (including contents, value, and any hazards), and suitably protected against temperature excursions if required.

3.4 The Customer is solely responsible for ensuring the Consignment complies with all applicable regulatory requirements.

3.5 The Customer indemnifies the Company against any loss, damage, claims, penalties, or expenses arising from the Customer’s failure to comply with clause 3 of this contract, including inaccurate descriptions, inadequate packaging, or improper documentation.

4. Temperature-Sensitive Shipments

4.1 The Company can arrange carriage using insulated or dry ice packaging provided by the Customer, or sourced at extra cost.

4.2 The Company does not guarantee temperature integrity unless explicitly agreed in writing and supported by appropriate packaging or monitoring equipment.

4.3 The Company is not liable for natural degradation or spoilage of biological samples, vaccines, or medical goods unless caused by our proven negligence.

5. Transit & Delivery

5.1 Transit times are estimates only and may vary due to customs checks, carrier delays, or unforeseen events.

5.2 The Company may carry the Consignment by any route and means and may subcontract the whole or part of the Services to third parties.

5.3 Proof of Delivery (POD) may be obtained via signature, electronic scan, photographic evidence, or other tracking methods.

5.4 If delivery cannot be completed, the Company will attempt to contact the Customer to obtain a new delivery address. If the Company is unable to contact the Customer or the Customer does not provide instruction within a reasonable timeframe, the Company may arrange the return, storage, or disposal (including destruction) of the Consignment at the cost of the Customer.

6. Dangerous & Prohibited Goods

6.1 The Customer must identify and declare any and all dangerous goods present in the Consignment (according to IATA/IMDG/ADR) in writing to the Company.

6.2 The Customer indemnifies the Company for any losses arising from undeclared or misdeclared dangerous goods.

6.3 The Company may open and inspect any Consignment, but is under no obligation to do so. If the Company inspects a Consignment it shall not be liable for any damage or delay arising from such inspection.

7. Customs & Export Compliance

7.1 The Customer is responsible for providing all customs paperwork, permits, and licences for international shipments.

7.2 The Company does not accept liability for delays, seizures, or penalties caused by incomplete or incorrect documentation.

8. Charges & Payment

8.1 Invoices are due within 30 days of the invoice date, unless otherwise agreed in writing.

8.2 The Company reserves the right to re-invoice for weight or volumetric discrepancies.

8.3 Late payments attract a £35 administration fee in addition to monthly accruing interest at 8% above Bank of England base rate, plus any recovery costs.

8.4 If the Company pays any duty, tax, or levy on behalf of the Customer, it does so solely as an agent of the Customer. The Customer shall reimburse the Company immediately upon receipt of the Company’s duty invoice. Late payments attract a £35 administration fee in addition to monthly accruing interest at 8% above Bank of England base rate, plus any recovery costs.

9. Liability & Claims

9.1 The Company’s total liability is limited to the lesser of:

• the Declared Value for Carriage of the Goods;
• £50 per Consignment; or
• the price paid for the Services.

9.2 The Company is not liable for indirect or consequential losses, including loss of market, profit, or research data, or for temperature excursions due to customs delays or packaging failure.

9.3 The Company is not responsible for delays or losses caused by events beyond its control, including but not limited to force majeure, flight cancellations, extreme weather, strikes, industrial action, pandemics, hostilities, civil commotions, acts of public enemies, acts or omissions of public authorities (including customs and quarantine officials) or any other event that the Company could not reasonably prevent.

9.4 The Company does not automatically provide insurance cover for the Consignment. The Customer is responsible for sourcing additional transit insurance for high-value or sensitive goods if it is deemed necessary.

9.5 Claims must be made in writing within:

• 3 Working Days for visible damage or temperature issues;
• 7 Working Days for concealed damage;
• 14 Working Days for non-delivery.

9.6 Legal proceedings relating to any claim under these Terms must be brought within six years of the date of loss, damage, mis-delivery, or delay.

9.7 The Customer indemnifies the Company against any expenses, claims, costs, penalties, duties, taxes, or demands by third parties arising out of or in connection with the Consignment, including unusual expenses incurred by the Company and any claims against the Company by its subcontractors, except to the extent caused by the proven negligence of the Company.

9.8 The Company contracts on its own behalf, and as agent for its servants, agents and subcontractors. The benefit of every exemption, limitation, condition and liberty contained in these Terms shall extend to all such persons. They shall have no liability whatsoever to the Customer in respect of the Consignment beyond that of the Company.

9.9 Any advice, guidance, or consultancy services provided by the Company, whether written or verbal, are given in good faith and based on the information available at the time. Such advice is provided for general guidance only and does not constitute a guarantee of outcome or legal/technical compliance. The Customer acknowledges and agrees that it remains solely responsible for all decisions taken in reliance on such advice or consultancy, and for ensuring the suitability of services for its specific needs, including any regulatory or legal obligations applicable to its shipments. The Customer shall indemnify and hold harmless Jag Express, its directors, employees, agents, and subcontractors from and against any and all claims, damages, liabilities, losses, costs, and expenses (including legal fees) arising out of or in connection with any reliance placed on such advice or consultancy by the Customer or any third party.

10. Confidentiality & Data

10.1 The Company treats all shipping data and any personal information as confidential and complies with UK GDPR.

10.2 Tracking information and delivery details may be shared only with the Customer, relevant carriers, customs or governmental authorities, and any subcontractors as required for the provision of Services.

11. Termination

11.1 The Company may suspend or terminate services if:

• the Customer fails to pay invoices;
• goods are misdeclared; or
• continuing carriage would violate safety or legal requirements.

11.2 Termination shall not affect the Company’s rights under these Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales, and disputes shall be resolved in the exclusive jurisdiction of the English courts.