Customer service that goes the extra mile
At Jag Express, our team does everything possible to make the experience of using us simple, convenient and effective. We often receive feedback from our customers that we are an extension of their business, that Jag Express really care about the service that’s delivered, and that we are always reliable. Don’t take our word for it – check out more Jag Express customer testimonials here.
We work with a broad spectrum of customers – from start-ups and SMEs, to multinational corporations. We also support many different sectors with their courier and logistics needs – from hospitals and universities, to biotechnology and pharmaceutical laboratories, manufacturers and software developers. You can trust in Jag Express to deliver a market-leading customer service that you can trust.
Specialist couriers who are on the ground
It’s important to us that the Jag Express team has the correct training, accreditation and knowledge to deliver the best experience for our customers. Our team keep up to date with a wide range of training and accreditation, such as:
- Dangerous goods shipping qualifications for all modes of transport (IATA, ADR, IMDR)
- ADR awareness training for our staff
- Compliance with ISO-9001 Quality Control Accreditation
This ongoing training and upskilling is critical when delivering potentially dangerous, hazardous, medical or fragile shipments for customers. Further to this, when we partner with other distribution networks, they are stringently reviewed to ensure each partner adheres to the same high safety and quality standards that Jag Express do.
Cambridge Courier Services – a local touch
Jag Express is a proudly local company and has supported businesses and organisations in Cambridge, across the UK and internationally for over 20 years.
Being local to the community is important to us and part of what makes Jag Express unique. As part of our commitment to the community, we have partnered with Cambridge Children’s Hospital to fundraise for this vital facility. Our customers can get involved with this initiative (or our reforestation scheme in the Ecuadorian Amazon) by referring a like-minded business to us.
Our team is on hand to support any customer with their courier and logistics needs – whether that’s face-to-face, over the phone or by email. We are not an offshore company, nor do we have an overseas contact centre. When you need help and delivery expertise, you are guaranteed to speak to a Jag Express team member who knows the ins-and-outs of your delivery requirements.
Courier and logistics specialists
We know what we’re good at and how to get the best solution for our clients. Because of our 20 years’ experience in the logistics world, Jag Express only offers services in which we know we have the specialist skills, expertise and accreditation to deliver. This is the foundation that Jag Express is built on and is what stands us apart from our competitors.
Hospital and university researchers, lab technicians, scientists, logistics managers, procurement managers, EAs and office administrators all trust in us to ensure time-critical, fragile, urgent and important deliveries are made daily. We are honest and transparent – we will tell you if Jag Express isn’t the right supplier for your requirements. In the same vein, if another supplier tells you it can’t be done, give us a call. Getting our client’s a great result when it comes to tricky logistics challenges is at the core of our business.
Can we help to streamline and take the stress out of your delivery needs? We would love to learn more about your business and how Jag Express could help. Contact the Jag Express team here.